FAQs

OUR PRODUCTS

Are these original Apple or Fitbit products?
Our items are made to use with your own Apple or Fitbit products. We do not sell any straps or other products authorized by the brands. We are a third-party seller.

Will your straps and cases fit the new Apple Watch Series 10?
Yes, our straps are perfectly compatible with the new iWatch Series 10.

  • For 42MM watch, choose 38/40/41MM straps

  • For 46MM watch, choose 42/44/45/49MM straps
    We currently offer Glitz, Double Glam, and Glossy XOXO cover for this series.

Can the straps on my Apple Watch be changed?
Yes. Our straps are compatible with all Apple Watch models including Series 1–10, SE, Nike, Hermes, and Ultra. Also supports Fitbit Sense and Versa 1/2/3.

Will these watch straps fit my wrist?
Yes. All our straps are adjustable. Link-type straps include an adjustment tool. If you need help, contact us and we’ll send a tutorial video.

What are the care instructions for the watch straps?
Avoid water, sweat, chemicals, and scratching.

  • Don’t submerge or wear during sports.

  • Polish with a soft cloth (avoid tissue paper to prevent micro-scratches).

  • Store properly when not in use.

How to install and adjust the strap length?

ORDERS & SHIPPING

Can I edit, update, cancel or change my order?
Please contact us within 24 hours. We will notify the post office, but we cannot guarantee changes.

Can I exchange for another size or color?
Yes. As long as the item is in good condition, you can exchange it. See our Returns and Exchanges Policy.

How long does delivery take?

  • USA: 5–15 business days

  • Europe: 5–25 business days

  • Others: 5–30 business days

Do you have international delivery?
Yes, we ship worldwide.

RETURNS

How can I process the return?
Check our Return Policy for detailed instructions. If you need help, contact us.

STILL HAVE ANY QUESTIONS?

Sure! Just email us at support@looffitu.com and we’ll get back to you right away.